Terms of service

What we do

SR Media is a video ad service run by SR Productions, based in Bengaluru, India. In these terms, "we" is SR Productions and "you" is the business buying the work.

We write and produce video ads. Usually 15 to 30 seconds, product focused, made for paid social. Every ad is delivered vertical 9:16 and wide 16:9. We study the ads already running in your category, write the angles, produce the video, and put the finished files in a shared Drive folder for you to download.

What we do not do

This matters more than the section above it.

• We are creative only. We do not run your campaigns, manage your ad account, set or touch your budget, or handle targeting. If that is what you need, we are not that company and we will say so rather than take your money.
• We do not guarantee results. We cannot promise more sales, more leads, a particular return on ad spend, or that any ad will beat your current creative. That depends on your targeting, budget, offer, landing page and product, none of which we control. Anyone in this industry who promises you a number is guessing.
• We do not fabricate endorsements. We will not create an AI person who claims to be a real customer of your business, or invent reviews, testimonials or results. Spokespeople, product demonstrations, founder-style videos and brand films, yes. Invented happy customers, never. In the United States that is an FTC matter, and most other markets have their own version of it. This is not negotiable, including for paying clients.

What we do commit to is the delivery in these terms: the agreed number of ads, to the agreed schedule.

The free ad

We make a limited number of free ads each week for brands we would like to work with.

If you apply, we look at your product and at the ads currently running in your category. If it is a fit, we write an angle and produce one ad. If it is not, we say so rather than leave you waiting.

Once we accept your application and have your product photos, the finished ad reaches you within 48 hours. The clock starts at our acceptance, not at the moment you submit the form.

The free ad is free. You keep it and can run it whether you hire us or not. No obligation, no invoice attached.

Plans and prices

All prices are in US dollars and exclude any tax that applies in your country.

Priority turnaround on Scale means your work is produced ahead of Pilot and Growth work in the same week. It is a commitment about queue position, not a separate deadline.

Founding offer. Our first five monthly clients get 10% off their monthly price for as long as they stay on that plan without a break. It applies to Growth and Scale, not the Pilot. Once five brands have taken it, the offer closes. If you cancel and come back later, you come back at the standard price.

Payment

Invoices are sent by PayPal and are payable in advance. The Pilot is paid in full before work starts. Monthly plans are invoiced at the start of each month.

Work begins when payment clears. If an invoice goes unpaid we pause delivery and tell you, rather than quietly stop.

Delivery and timing

New ads land every Monday for monthly clients.

For a new engagement, your first ad arrives within 48 to 72 hours of us receiving your product photos, and the first full batch inside seven days.

Our clock depends on yours. We need product photos, your logo, a link to your site, and approval of the scripts before anything is produced. If we are waiting on you, the schedule pauses for as long as we are waiting. That is not us moving the deadline, it is the deadline not having started.

If we are going to be late, you hear it from us before you have to ask.

Approvals and revisions

You approve every script before we produce anything, so there are no surprises at delivery.

Each ad includes two rounds of revisions. A round means one consolidated set of changes, not an open conversation. Most ads go out on the first version, because the angle was already agreed at script stage.

Revisions cover execution: pacing, text, music, the cut, the hook. Rewriting the concept from scratch after approval is new work, and we will say so and quote it rather than absorb it silently.

Languages

We deliver subtitles in any language you need.

Voiceover is available in English, German, French, Spanish, Italian, Portuguese, Dutch and Hindi. If you need something outside that list, ask before you buy and we will tell you honestly whether we can produce it at a standard we would put our name on.

Who owns the videos

You do. On payment, every ad we make for you is yours, with full commercial rights, in perpetuity, worldwide. That does not end when our work together ends. Keep running the ads, edit them, use them wherever you like.

We ask one thing: permission to show the work as an example of what we do, in our portfolio and on our own channels. If you would rather we did not, tell us and we will not. That is a request, not a condition.

The tools we use, our scripts in progress, our research and our internal processes stay ours.

What we need from you

You confirm that:

• You own or have the right to use the product photos, logos, footage and brand assets you send us.
• Any claim you ask us to make about your product is legal in the market where the ad will run. This matters most for supplements, skincare, food and anything health adjacent, where what a product may say about itself is tightly regulated and varies by country. You know your regulatory position and we do not.
• You are buying as a business, not as a consumer.

If a claim you asked us to feature turns out to breach the law or a platform's advertising policy, that is on you, and you cover us for any cost or claim that comes from it.

We will flag anything that looks obviously non compliant to us. That is a courtesy, not legal advice, and it does not shift responsibility back to us.

Cancelling

You can cancel any time, with 30 days notice. There is no long contract and no exit fee.

Because plans are paid in advance, cancelling does not refund the month you have already paid for. We deliver that month's ads in full and the plan does not renew. Give notice before your next invoice date and you are not billed again.

We may end an engagement too, with the same 30 days notice, or immediately if you ask us to produce something we consider dishonest or unlawful. In that case we refund any part of the month we have not delivered.

Confidentiality

Anything you share with us about your products, plans or performance stays between us. We do not sell your data, share it for anyone else's marketing, or discuss your results with other clients.

How we handle personal data is set out in our privacy policy.

Liability

We do our work carefully, but there is a limit to what a small studio can carry.

If something goes wrong and we are responsible, our total liability to you is capped at the fees you paid us in the three months before the problem arose. We are not liable for lost profit, lost revenue, lost ad spend, or the performance of any campaign.

Nothing here limits liability for fraud, or for anything that cannot lawfully be limited.

Governing law

These terms are governed by the laws of India, and the courts of Bengaluru have jurisdiction over any dispute.

Before anyone involves a court, email us. Almost everything is a misunderstanding that a call fixes.

Changes to these terms

If we change these terms, the version on this page changes and the date at the top moves with it. Changes apply to work commissioned after that date, not retroactively to work you have already paid for.